Berjaya – the cold hospitality

Image source: Google.

While we were at Langkawi we got to stay at the Berjaya Langkawi Resort and it brought back memories from when I was a child.  You know the ones, when my mom went for  Parents Teacher meetings in my school, with least expectations possible  so she isn’t disappointed but somehow my progress (if you could call it that) always ALWAYS put to shame her already plunging hopes.

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Staying at Berjaya was my decision and my situation was exactly like my mom’s who at the heat of the moment made a decision of having me and therefore will have to pretend  her entire life – like I am the best thing that has ever happened to her. But I would rather call a spade a spade. I did try to bear a strong impressed expression on my face until I could no longer do that, broke down and admitted that I was disappointed indeed and the sad part is my expectation weren’t even high in the first place.

So let’s start with what Mr Berjaya has to say about himself.

Home to Unesco’s World GeoPark, discover the island said to have inspired love and miracles. Cocooned within a rainforest sanctuary, Berjaya Langkawi Resort embraces boundless views of emerald sea and lush green mountains. With an array of convention facilities and spa treatments complemented with warm hospitality, your retreat will be filled with success happiness and memorable moments.

Like you see, most of it is true and I have struck off the ones which aren’t.  Let me start with the boundless views and then we will talk about the warm hospitality and cold shoulders.

Berjaya is a beautiful Resort, a world in its own. The chalets among  striking greenery, the magnificence of the sea in sight from the beach, everything about it rings so close to nature.

We stayed at sea view chalet. Pictures can tell a thousand words so let us just sit back and let them do the talking.

berjaya

This is where the monkeys come from, to greet you.

sea view chalet

berjaya 6

berjaya 7

Now you know, who’s the boss in the house

berjaya 4

In love with this space

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View from our “Sea view” Chalet

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berjaya beach

Spectacular view of the Andaman sea.

berjaya beach 3

Picturesque

berjaya beach 2

The beach

It’s close proximity to oriental village is favorable. Just a stone throw away from cable car, duck tour and seven wells.

And people, this is where it ends like all things good!

The beauty of the resort couldn’t possibly match up to the amazing impression that we got from its staff. The faces of we saw everyday, everywhere while in Berjaya.

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constipated mode on

The check-in was long and boring like they usually are but this time they looked a lot less welcoming. Waiting for our buggy to take to our room was another story. We had to constantly remind the staff standing there to add our chalet no. tag to our luggage. But may be they knew that we won’t be making to our chalet anywhere soon so they took their time. Our chalet was quite close to the reception area so from then on we resolved to just walk up to it on our own. When at around 7:30 pm we showed them interest in using their car services for Oriental Village, the man there in a very indifferently, to the point of being rude,  replied that the Village closes by 7 pm and looked away with a rather remarkable jerk of his head, if he had long luscious hair it would look something like this

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I mean just tell us if we could use the services or may be politely tell us that you don’t operate the service after 7 pm which I am sure you do. Don’t give guests misleading information because not everything closes at oriental village by 7. How do you know we weren’t going there for teh halia.

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The Beach restaurant is located right on the beach front and the menu does have good options for vegetarians too, I mean if you don’t count the accidental worms here and there.

restaurant

This is what I ordered and as I am about to be done with it, I unwrap it. I am blessed with sixth sense like that. No, but when in retrospect I think about it I really can’t remember for sure what made me look inside it, to look in the ingredients, to chuck out onions. I don’t know. But when I did, I saw it right before me.

The vegetable worm, dead though! Oh the horror. I am vegetarian for a reason and Mr Berjaya I would want things to be kept like that. No thank you sir, I don’t need to top up my wraps with extra worms. Anyways I brought it to staff’s  notice. She was sorry and then didn’t charge us for that wrap. umm that’s resolved?  Right? Apart from the fiasco, this restaurant was a relief. The staff was friendly and smiled all the time and even took interest in asking us about our stay which is a something we rarely saw during our stay. There was a band which played here while we had a dinner, they took efforts to go to every table and played the requested song. It was wonderful. And I am telling you this because when somebody asks me how was my experience in Berjaya, I don’t tell them about the worm incident but the ones that preceded and the one that follows. The answer lies in your face. A smile or a frown can make oodles of difference in how you will be remembered and perceived.

And oh did I tell you about the cafe where guests had their breakfast? That’s what takes the cake.  More than their half-cooked omelette and frozen prata (yeah its funny how I go all the way to Malaysia to have frozen prata), what irritated me was their lack of interest in what they are serving their guest.  I go to the waffle station and the lady making them doesn’t even acknowledge me, I look into the basket and there is a burnt waffle there. So I ask her

Me: “Could you make one for me please?”*insert  over enthusiastic smile*

She:

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Me: “Umm…this one is a little burnt”*insert a reasonable smile*

She:

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Me: Should I wait?*insert needy smile*

She

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 Me: “okay I will wait”*insert a high pitch embarrassed laugh*

I wait for a good 5 minutes, meanwhile she gets busy talking and laughing with another staff. All the time I am thinking about the waffle in the maker which is likely to come out burnt too. So having had enough and my son tugging at my skirt wanting chocolate waffle. I take the one from the basket and come back to my table. My toddler rejected it outright. In your face lady. In your face.

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Verdict: If you don’t care for inattentive and discourteous staff then Berjaya is a beautiful place to stay but I would advise you to travel light because the buggy driver might just be a jerk to not help you with the luggage (a quick shutout to you).

PS: I am not being harsh, you can’t afford to be impolite if you work in service sector. The staff failed at their basic duties. I have had such great experiences before with other hotels where the staff carry a happy holiday mood, takes initiative to strike a conversation with you, ask you about your day and the stay that I was all the more let down by Berjaya Resort Langkawi.

PEACE OUT

PEACE OUT!

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